Lead your IT with clarity — even if you don’t have an IT team
Delegated IT gives your organisation steady, vendor‑neutral leadership. Whether you have no internal IT, only a break/fix provider, or you’re in a transition (growth, restructuring, recruitment), you get a single point of accountability that keeps decisions simple and IT reliable.
Let’s start a conversation: Book a consultation
Note: The mission usually begins with an independent IT audit to establish facts and priorities.
Three common scenarios (pick yours)
1 – No internal IT
You don’t have an IT team and only need part‑time leadership plus hands‑on coordination.
- Day‑to‑day oversight (backups, updates, availability checks). → Read the article Implement backup/DR testing cadence and Establish a testing cadence and runbooks
- Policies & standards (patching, access, device baseline). Read the Stabilise voice/video with QoS policy article.
- Supplier management (ISP, print, telephony, MSP) — I coordinate and supervise work.
- User requests: I handle light requests directly; for bulk L1 tasks we organise coverage (temporary assistant, MSP add‑on or recruitment).
- Roadmap & cost control: plan changes, avoid surprises, right‑size subscriptions.
Goal: you get an IT function without hiring full‑time, documented and predictable.
2 – Break/fix only (move to proactive)
You rely on a provider who comes when something breaks. We add governance, Key Performance Indicators and a plan so problems stop repeating.
- KPIs (definition, availability, incidents, Secure Score, costs).
- Runbooks for recurring issues (so they are fixed once and for all, not re‑opened again and again).
- Change control: small changes agreed, recorded and verified.
- Regular reviews: risks, upcoming renewals, lifecycle, satisfaction.
Result: fewer emergencies, clear ownership, decisions explained in plain English.
3 – Transitional (interim & hand‑over)
You expand, restructure, or plan to hire. I act as interim external IT manager, then hand‑over cleanly.
- Define roles, skill profiles, and job descriptions.
- Interview & technical exercises for candidates.
- Build the documentation & runbooks the new team needs
- Hand‑over plan (access, responsibilities, cadence) — and exit when you’re ready. Read the case-study : After a project, keep it steady.
You get momentum now, and a stable landing for your future IT team.
What’s included (tailored to your maturity)
- Governance & KPIs: availability, incident trends, Secure Score, costs.
- Policies & standards: patching, access, device baseline, backup/DR cadence.
- Decision‑making: options, trade‑offs, risk/impact explained for non‑technical leaders.
- Supplier coordination: align MSPs/hosts/telephony/print/ISPs to common outcomes.
- Team enablement: support internal staff, define roles, training paths, recruitment help.
- Cost control: subscriptions, contracts, lifecycle planning, right‑sizing.
- Lightweight documentation: runbooks and ownership people actually use.
Before taking responsibility we start with an independent audit
Operating model (clear boundaries)
- Leadership & governance (always in scope): priorities, KPIs, decisions, policies.
- Hands‑on: we can do lightweight tasks that unblock work (e.g., policy changes, config checks, simple user setup).
- Support desk: not a per‑ticket MSP — if you need L1 volume, we set it up (partner, temp, or hire) and supervise.
- Project work (migrations, consolidations): only if agreed; we plan and steer, suppliers execute.
How it works (engagement & cadence)
- Remote‑first across the UK; on‑site sessions when they add clear value (workshops, reviews, supervision).
- Typical cadence: 0.5–2 days/month + ad‑hoc decision points.
- Burst capacity (interim/increase) during expansion, then normal cadence.
- Pricing: monthly retainer with clear scope (governance/leadership), separate project SOWs if needed.
Onboarding (jargon‑free)
- Discovery call (30 min)
- Audit: baseline risks & priorities
- 30/60/90 plan: quick wins, foundations, supplier alignment
- Cadence: monthly KPIs + exec summary (plain English)
What you will see after 1–3 cycles
- Fewer surprises; clear priorities and owners.
- KPIs that show progress (stability, security posture, costs).
- Suppliers aligned to the same plan.
- A team that knows who does what and how — or a clean interim → hand‑over if we recruit.
FAQ
We don’t have an IT team — do you cover everything?
Yes. We deliver leadership, policies, checks and light hands‑on. For volume L1 support, we organise coverage (partner/temp/hire) and supervise. We can also help you build your own IT Team.
Can you act as interim IT manager and then exit?
Yes. Roles are defined, recruitment accompanied if needed, document, and hand‑over cleanly to internal staff.
Do you replace our Managed Service Provider?
No. We provide governance and supervision; your MSP remains the operator. We align their work to your needs.
Is there a support ticket system?
We can set one up if required (tooling/process), but the retainer is not a per‑ticket helpdesk.
What if we haven’t done an audit?
We start with an independent audit to know where we stand and what to fix first → /it-audit.
→ View related Case Studies to understand how these services deliver measurable improvements: Delegated IT case studies