Lead your IT with clarity — even if you don’t have an IT team
Ongoing, vendor‑neutral IT leadership for SMEs.
Delegated IT gives your organisation a single point of accountability for decisions, suppliers, risks and day‑to‑day stability.
Whether you have no internal IT, rely only on a break/fix provider, or are transitioning through growth or restructuring, you gain steady senior‑level guidance without hiring full‑time.
→ Book a consultation (/contact)
→ See full methodology in the Wiki (/wiki/delegated-it-methodology)
Who it’s for
Delegated IT is ideal if your organisation:
- has no internal IT team,
- operates with a break/fix provider and wants to move to proactive management,
- is in a transitional phase (growth, restructuring, recruitment),
- needs vendor‑neutral leadership and clear ownership.
Three common scenarios
1 — No internal IT
Part‑time IT leadership and coordination without hiring full‑time.
- Routine checks (backups, updates, availability)
- Policies & standards (access, patching, baseline)
- Supplier management (ISP, telephony, MSP, print)
- Light user requests handled directly
- Planning, roadmaps and cost visibility
Outcome: a predictable IT function, documented and stable — without a full-time manager.
2 — Break/fix only (move to proactive)
You keep your provider; we add governance and structure.
- KPIs (availability, incidents, Secure Score, spend)
- Runbooks for recurring issues
- Change control and decision tracking
- Regular reviews: risks, lifecycle, renewals, satisfaction
Outcome: fewer emergencies, clear ownership, repeat issues eliminated.
3 — Transitional (interim → handover)
Interim external IT manager until your future team is ready.
- Define roles and job profiles
- Interview and evaluate candidates
- Build documentation and runbooks
- Structured hand‑over plan
Outcome: momentum today and a clean landing for your future internal team.
What’s included (tailored to your maturity)
- Governance & KPIs (availability, security posture, trends)
- Policies & standards (patching, access, device baseline)
- Decision support for non‑technical leaders
- Supplier coordination (MSP, telephony, cloud, ISP)
- Team enablement (roles, training, recruitment support)
- Cost control and lifecycle planning
- Lightweight documentation (runbooks, ownership model)
Note: engagements usually begin with an independent IT audit to establish facts, risks and priorities.
Operating model (clear boundaries)
- Leadership & governance: always in scope
- Hands‑on tasks: only lightweight actions that unblock progress
- Support desk: not a per‑ticket MSP — if volume is needed, we help set it up
- Projects: separate SoW; we guide, suppliers execute
Cadence & engagement
- Remote‑first across the UK; on‑site when it adds clear value
- Typical cadence: 0.5–2 days per month + ad‑hoc decisions
- Burst capacity during transitions; stable cadence afterwards
- Pricing: monthly retainer (leadership) + separate project scopes if required
→ Book a consultation (/contact)
→ Read the full Delegated IT methodology (/wiki/delegated-it-methodology)
What you will see after 1–3 cycles
- Fewer surprises and clearer priorities
- KPIs showing stability, security posture and cost control
- Suppliers aligned around the same plan
- A team that knows who does what, or a clean interim → hand‑over if recruiting
Related case studies
→ View related Case Studies to understand how these services deliver measurable improvements: Delegated IT case studies
Bring clarity and leadership to your IT operations