Delegated IT for a Regional Occupational Health Group
Note on privacy: Client identifiers and sensitive details have been anonymised/redacted.
Summary for busy readers
Following the audit, the organisation chose delegated IT instead of hiring full‑time. With two on‑site visits per month, I handled user support, migration follow‑ups, backup verification, ticket triage and decision support for leadership (new site visits, supplier interviews, concise cost/benefit notes). Result: predictable operations, fewer complaints and confident decisions — coverage matched to workload, no unnecessary headcount.
Context (post‑audit)
- Environment: modernised remote desktop platform; right‑sized servers; standardised endpoints; improved network hygiene.
- Operational need: maintain momentum, keep changes small and safe, provide independent advice to the director.
- Constraint: workload did not justify a full‑time internal IT staff.
Service model (fortnightly cadence + decision support)
- Operational hygiene & support
- Work tickets with short, understandable notes; verify backups with targeted test restores; address minor LAN/VPN issues early.
- Migration follow‑ups
- Standardise exceptions; stabilise profiles/policies; close residual gaps; propose small sprints to reduce remaining risks.
- User assistance & onboarding
- Support clinical/admin staff; keep onboarding predictable and fast.
- Decision support to leadership
- New office readiness: assess power, cabling, connectivity, Internet access; provide go/no‑go notes.
- Supplier interviews: structure questions; compare proposals; expose total cost and hidden assumptions.
- Investment options: right‑size and time changes; present clear trade‑offs.
See Delegated IT leadership for service details and fit.
Outcomes
- Predictable operations with a quiet support queue.
- Better decisions via structured briefs and independent comparisons.
- Sustained hygiene & security through routine checks and frequent, small fixes.
- Cost control without unnecessary hires; cadence aligned to real need.
What SMEs can reuse
- Publish a fortnightly runbook (tickets, backups, migrations, site/supplier briefs).
- Test a small restore monthly from backups.
- Use one‑page decision briefs (context, options, risks, costs, recommendation).
- Keep a short risk register with owners and due dates.
- Tie cadence to business continuity reviews.
Next steps
- For steady care without full‑time hires, explore Delegated IT leadership.
- If your environment feels opaque or costly, begin with a structured IT audit for SMEs—see the audit case study for this client.
- Related proof: Delegated IT for a Design & Marketing Firm.