User Ticket Management

IT Project & Systems Integration for a National Maintenance Company

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After acquiring 40+ companies, the organisation faced fragmented IT and unreliable access for 300 daily users. Our consultant took operational ownership of the integration: coordinating vendors, unifying systems, migrating data smoothly, and onboarding a Level‑1 technician. Result: a stable, standardised IT environment ready for the group’s datacentre consolidation.

Delegated IT for a Regional Occupational Health Group

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Following the audit, the organisation chose delegated IT instead of hiring full‑time. With two on‑site visits per month, I handled user support, migration follow‑ups, backup verification, ticket triage and decision support for leadership (new site visits, supplier interviews, concise cost/benefit notes). Result: predictable operations, fewer complaints and confident decisions — coverage matched to workload, no unnecessary headcount.