Level 1 Support Coordination

IT Project & Systems Integration for a National Maintenance Company

by

A national boiler‑maintenance company in France had acquired 40+ independent firms. The country CEO (non‑technical) needed control over fast‑growing servers, networks, providers and services—serving ~300 concurrent users out of 1,200 employees, including field technicians. I was hired to take end‑to‑end responsibility for IT coordination and integration, excluding budget ownership and group reporting. I coordinated vendors, unified systems, migrated data, maintained operations, recruited a Level‑1 technician and supervised his monitoring project. Outcome: a unified, governable IT landscape, smooth migrations with operational continuity, and a platform ready for the parent group’s later datacentre move.

Delegated IT for a Regional Occupational Health Group

by

Following the audit, the organisation chose delegated IT instead of hiring full‑time. With two on‑site visits per month, I handled user support, migration follow‑ups, backup verification, ticket triage and decision support for leadership (new site visits, supplier interviews, concise cost/benefit notes). Result: predictable operations, fewer complaints and confident decisions — coverage matched to workload, no unnecessary headcount.